Appointments

Online appointments

We now use Rapid Health for our online patient triage system.  This can be used to book GP appointments only, submit medical and administrative requests and access self-care information.

Use this link to access GP appointments and more :

Your GP practice – online services menu

---

Cancelling or changing an appointment

To cancel your appointment:

• NHS account (through the NHS website or NHS App)
• Phone us – 0115 855 4250 Monday to Friday from 8am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there is a specific doctor, nurse or other health professional you would prefer to see (or not see)
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs
• if you need a chaperone

---

Home visits

We do encourage patients to attend the surgery wherever possible, but in the case of those who are housebound and/or terminally ill we do provide home visits.

If you require a home visit on the day, please contact the surgery before 10.00am if possible. Emergency visits can still be arranged after that time.