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Reception - Change to how we respond when you contact us PDF Print E-mail

 

The next time you contact our GP practice you may notice a slight change to the way in which we handle your initial enquiry.

 

Whether you are contacting us on the phone or in person, we have provided additional care navigation training for our reception team to try to ensure that you see the most appropriate health professional at the first time of asking.

 

The receptionist will need to ask you for some basic details of your illness or injury in order to help ensure you are directed to the most appropriate service. Depending on your condition there are a range of options – these include being given a call back by a nurse or GP, being seen in the practice by a nurse or GP, or being directed to another health service such as pharmacy. Your phone call or practice appointment may be made on the same day or booked in for a later date.

 

Patient confidentiality is of the upmost importance so if you are in the GP practice speaking to the receptionist, you can always ask to have a conversation in confidence away from the waiting area.

 

This slight change to the way handle your initial enquiry is due to be introduced from Tuesday 5 December 2017.

 

Using the receptionists to better understand your needs and help you access the right person first time, will hopefully improve your experience of care and, in turn, make best use of NHS resources. We always welcome your feedback so please feel free to get in touch about your experience and how we can continue to make improvements.

 
Next PPG meeting Date - 19.09.2017 PDF Print E-mail

The next Patient Participation Group (PPG) meeting is on 19.09.2017

For more details visit www.aitunemedicalpractice.co.uk/patient-participation-group

 
Cyber Attack PDF Print E-mail

Following the recent cyber attacks we would like to inform you that appointments at Aitune Medical Practice are proceeding as normal, normal routines have resumed

 
GP Mean Earnings 2016 PDF Print E-mail


All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Aitune Medical Practice in the last financial year was £84,378 before tax and National Insurance. This is for 2 full time GPs and 3 part time GPs who worked in the practice for more than six months

 
Next PPG Meeting - 17.01.2017 PDF Print E-mail

The date and time of the next Patient Participation Group is Tuesday 17 January at 1.30pm at the Aitune Medical Practice

For more information on the Patient Participation Group (PPG) click here

 
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Latest News And Information

04.12.2017 | 
Reception - Change to how we respond when you contact us
  The next time you contact our GP practice you may notice a slight change to the way in which we handle your initial enquiry.   Whether you are contacting us on the phone or in person we have p... Read more...
25.07.2017 | 
Next PPG meeting Date - 19.09.2017
The next Patient Participation Group (PPG) meeting is on 19.09.2017 For more details visit www.aitunemedicalpractice.co.uk/patientparticipationgroup... Read more...
15.05.2017 | 
Cyber Attack
Following the recent cyber attacks we would like to inform you that appointments at Aitune Medical Practice are proceeding as normal normal routines have resumed... Read more...