Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • MyGP App – Use this app to book an appointment
  • Phone us – 0115 855 4250, Monday to Friday from 8am to 6.00pm
  • Visit the surgery – Speak with a Care Coordinator, Monday to Friday from 8am to 6pm

When you get in touch our Care Navigators will ask a lot of questions.

You may think this is inappropriate, but this helps them to ensure you are seen by the best health professional for your clinical need. This saves us and you time and provides the best service we can.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch our Care Navigators will ask a lot of questions.

You may think this is inappropriate, but this helps them to ensure you are seen by the best health professional for your clinical need. This saves us and you time and provides the best service we can.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there is a specific doctor, nurse or other health professional you would prefer to see (or not see)
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
  • if you need a chaperone

Home visits

We do encourage patients to attend the surgery wherever possible, but in the case of those who are housebound and/or terminally ill we do provide home visits.

If you require a home visit on the day, please contact the surgery before 10.00am if possible. Emergency visits can still be arranged after that time.

Non-urgent advice: Please Note

We ask that all patients remember that several patients can be seen in surgery in the time it takes to complete a home visit. Please consider this carefully before you request this service. Thank you.